Website Support & Maintenance
Your website is your shop window. Who is looking after it?
Your website is often the first impression a customer gets of your business. If it’s slow, insecure or not working properly, they’ll go elsewhere.
We provide website support, WordPress maintenance and website hosting for local businesses across Berkhamsted and Hertfordshire, so your site stays secure, up to date and online.
We see three parts to looking after a website: hosting, support and maintenance, and design. Being clear about each one makes it easier for you to know exactly what you’re getting.
Website Hosting
Hosting is the space on the internet where your website lives. Every WordPress website needs to sit on a web server to give it an address and storage space.
We host WordPress websites on high-speed, high-availability servers from a UK-based, carbon-neutral provider, with advanced software to help keep your site online and secure.
We can also add an SSL certificate, so your visitors see the secure padlock in their browser.
WordPress Support & Maintenance
This is the part of looking after a website that’s most often overlooked. WordPress sites need regular updates to stay secure, and many web designers simply don’t have the support desk, or the interest, to do this on an ongoing basis. That’s where we come in.
What’s included:
Managing the hosting platform for high availability
Keeping your site working well and spotting issues early
Reviewing and acting on security notifications
Running security updates
Managing users and access
Daily backups
Email support and a UK helpdesk in business hours
What's Not Included
We believe in being upfront about what maintenance covers, so there are no surprises. The following are charged separately at our design rates:
Repair work when a third-party update breaks the site
Changes or modifications to the site
Restoring the site from a backup
Advanced security for WordPress sites
Setting up a staging site for development and testing
Why are repairs separate? WordPress websites are built using third-party plugins, add-ons written by developers around the world. Plugins need regular updates, sometimes need premium licence upgrades, and can become outdated or stop working with a new version of WordPress. Because this varies so much from one website to the next, website fixing and repair work is quoted separately.
Website Design & Changes
Website design covers creating and changing what you see on your website. We don’t charge for a simple change of wording or a small correction. For anything larger, we estimate each request based on the effort involved.
In our experience, a fixed monthly fee for a set amount of work is rarely used up, so estimating per request is the fairest way to work. You only pay for the work you actually need.
Our rates are available by the hour, half day or full day, or as a fixed price for specific projects, and we’ll always agree costs with you before any work starts.
Whether you need a new WordPress website, a refresh of your existing site, or help with a website that’s broken, we’re happy to help. If your website is on another platform, such as Wix, get in touch and we’ll take a look.
Why Choose Brash Solutions?
Proactive maintenance: we stay on top of the updates and security notifications many web designers leave behind.
Local and personal: we’re based in Berkhamsted and support businesses across Hertfordshire.
A real UK helpdesk: speak to people who know your website.
Clear about what’s covered: you’ll know what’s included, what isn’t and what it costs before we start.
Everything in one place: hosting, maintenance, design and wider IT support from one team.
Practical technology. Honest advice.
Call us on 01442 877555 or get in touch online to talk about your website.