Description
Our managed IT support is backed by a friendly, always available and helpful team of agents readily available to chat and fix your IT problems. We have a documented SLA which we constantly achieve and take great pride in supporting your business. The team will take great efforts to understand your business and your individual staff, and provide the support in the way you like it.
Our proactive maintenance means we monitor your IT systems 24/7, scanning for potential problems and often fixing issues before you are aware.
We install our support agent to keep your systems up-to-date, provide remote access when you request help and provide an inventory of your IT devices. This support package is covered by our excellent SLA agreement, but excludes new user setups, third party software and new installations
Includes 4 hour site visit per month
Includes new user setups and new software installation
UK helpdesk during business hours
Dedicated support team on the end of the phone line or email
Proactive monitoring tools
Remote support and onsite support as required
Wide ranging skills to cover all IT requirements
Flexible pricing per device
