Our managed IT support is backed by our friendly and helpful team of agents who are readily available to chat and will fix your IT problems.
We have a documented SLA which we constantly achieve, and we take immense pride in supporting your business. Our team will make great efforts to understand your business and get to know your team so that we can provide support in a way that suits you.
Our proactive maintenance means we monitor your IT systems 24/7, scanning for potential problems and often fixing issues before you are aware.
We install our support agent software to keep your systems up to date and can use remote access software with your permission so that when your team request help we can swiftly guide them through to a resolution. We also provide an inventory of your IT devices.
This support package is covered by our excellent SLA agreement and includes
- new user setups and new software installation
- a UK helpdesk during business hours
- a dedicated support team on the end of the phone line or email
- proactive monitoring tools
- remote support and onsite support as required
- wide ranging skills to cover all IT requirements
- flexible pricing per device
- Includes changes and setups to devices or user configurations
Please note that this package excludes third party software.
If you would like to know more or would simply like to discuss which package best suits your needs, please call us and one of our team will be happy to answer your questions.