Project summary
OneDrive Data Backups
(A Cautionary tale)
Our client, a UK based charity uses Microsoft OneDrive as a core part of their business processes, using it as many of our clients do to store and share their data and files.
Having happily used a OneDrive setup for many years, unexpectedly one day, our client’s team were unable to access folders on their company OneDrive and users were no longer able to open files.
Our client reported the problem to the Brash Support team who took up the investigation on their behalf.
Company Data Inaccessible, with no data backup
The Brash team quickly identified that a main element of the OneDrive set-up was ‘missing’ (deleted) which as a result had rendered all the company’s data inaccessible. The file pathways to gain access to the company’s data no longer existed and could not be viewed or retrieved.
Because the client had no data backup processes in place for their OneDrive data (and the Microsoft OneDrive product itself does not provide a backup for the data), no other copies of the ‘lost’ company data existed.
This meant that the Brash team were not able to reinstall a previous version of the data to allow business operations to quickly resume, as would be normal practice in such a situation.
BUSINESS AS [UN]USUAL
With the information required to run the business ‘lost’ and with no ability to quickly reinstall, recreate or replace that missing data, the Client team were faced with the extremely difficult situation of working out how to continue running the business.
While the client team worked on that daunting